Terms & Conditions

About Us

Astra Baby Sdn. Bhd. is a distributor of Premium Baby Products in Malaysia with over 1500 distribution points covering all major retail channels. Headquartered in Kuala Lumpur, the 40-strong team is dedicated to marketing and distributing the finest selection of baby products. This includes top-choice products such as the Philips Avent Breast Pump, plus a range of other products from baby bottles to bottle warmers and pacifiers – from sippy cups to food processors.


Aiming to make lives simpler for parents, Astra Baby has been in partnerships with brands such as Philips Avent since 2004, and subsequently with Nûby. It also has built its own in-house brand, Astraguard – the first with many more to come.


For more information please visit www.astra.my


  1. Definitions

In these terms:

Goods mean any goods provided by Astra Baby to you


Astra Baby means

Company Name: Astra Baby Sdn. Bhd.

Contact Number: 03-23330121

Company Address: D-01-08, 1st Floor, M Avenue, No.1, Jalan 1/38A, Segambut Bahagia, 51200 Kuala Lumpur

Email Address: bubs@astra.my


The official distributor for Bubs Australia products and its officers, employees and agents in Malaysia.


You means the person(s) purchasing Goods from Astra Baby which these conditions accompany.


  1. Orders

2.1 You may place orders for Goods on-line at www.bubsmalaysia.com.

2.2 Orders are subject to availability of stock and min/max quantities as Astra Baby decides from time to time.

2.3 Orders placed via Bubs Malaysia Online Introductory Redemption will be honoured with products with an expiry date of at least three months unless otherwise stated in the product description. It is recommended that you read the product description for goods placed on promotion, or advertised at a special rate, closely to avoid disappointment.

2.4 By placing the order you are declaring that the goods are for personal use only and will not be made available for resale by you or by someone with your authority.

2.5 Astra Baby reserves the right to request a written declaration (or statutory declaration) that orders are for personal use only.

2.6 It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card.

2.7 Astra Baby reserves the right to refuse orders whether in whole or in part in its absolute discretion.

2.8 Astra Baby will limit the sale of formulas and toddler milk drink to 1 tin, per household based on previous order history data.


  1. Return/Refund Policy

3.1 You must verify the quantity and quality of the goods upon delivery and if any of the Goods are faulty or not in accordance with your order, you should notify Astra Baby within 5 working days of receipt.  Otherwise, you will waive any right to reject them.

3.2 Rejected goods must be returned together with the invoice within 14 days to:


Astra Baby Sdn Bhd

D-01-08, 1st Floor, M Avenue,

No.1, Jalan 1/38A, Segambut Bahagia,

51200 Kuala Lumpur

3.3 Returns / Exchanges shipping fees or courier fees will be borne by purchaser/requestor



  1. Shipping, Delivery and Receipt Policy

4.1 Astra Baby will provide the goods to the West or East Malaysia address specified in your order.

4.2 Astra Baby will endeavour to provide the Goods promptly to the address specified in your order. However Astra Baby and Bubs Australia will not be liable for:

Any failure to deliver or delay in delivery for any reason; or

Any damage or loss due to unloading or packaging; or

Property damage caused upon entering premises to deliver the Goods.

Any costs incurred by Astra Baby due to any failure by you to accept the Goods at the time of delivery must be reimbursed by you to Astra Baby.

4.3 Any person at the designated delivery address who receives the goods will be presumed to be authorised to receive the goods.

4.4 Domestic orders will be shipped or couriered via Astra Baby’s appointed vendor

4.5 If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again

4.6 Single attempt for delivery will be made if still undeliverable, an extra postage fee will apply to send it again



  1. Payment and SST

5.1 Astra Baby may change the price of the Goods from time to time without notice to you.

5.2 You must pay the price of the Goods current at the time of payment.

5.3 Invoices are payable before receipt of Goods. Time is of the essence in relation to all payments of money to Astra Baby under this agreement.

5.4 Where applicable, statutory local tax will be applied and borne by the purchaser.

5.5 You are responsible for all duties, taxes and clearance charges that may be levied on the Goods.


  1. Title and risk

6.1 Title in goods passes to you on payment in full for them.

6.2 Risk in Goods passes to you on delivery of the Goods to you, unless you arrange for delivery under clause 4.5, in which case risk passes when the Goods leave Astra Baby’s premises.


  1. Exclusions and limitations

7.1 To the extent permitted by law, Astra Baby only liability is as expressly stated in the above terms, and all other guarantees, warranties and conditions are excluded.

7.2 To the extent permitted by law, Astra Baby’s liability under these terms and as a result of a consumer guarantee implied under the Malaysian Consumer Law or any other warranty or condition implied by legislation, is limited to supplying the Goods again or paying the cost of having them supplied again.

7.3 To the extent permitted by law, Astra Baby will not be liable to you (whether in contract, tort or otherwise) for any consequential, special, incidental or indirect loss or damage including loss of profit.


  1. Indemnity

8.1 You indemnify Astra Baby and its affiliates and must keep Astra Baby indemnified against all damages, losses, costs, and expenses suffered by Astra Baby arising out of any breach by you of this agreement or arising out of your use, possession or sale of the Goods or the use, possession or sale of the Goods by someone with your authority or permission.


  1. General

9.1 These terms and any invoice referencing these conditions govern the provision of goods and constitute the whole of the agreement between us and supersede any previous dealings, prior representations, statements, and agreements in relation to their subject matter.

9.2 These terms may be varied by Astra Baby at any time by notice to you or by means of a notice on the Malaysian pages of the website www.bubsmalaysia.com

9.3 Clerical errors are subject to correction without notice.

9.4 Astra Baby may sub-contract or otherwise arrange for another person to perform any part of this agreement or to discharge any of Astra Baby obligations under this agreement.

9.5 You must pay Astra Baby all costs and expenses incurred by Astra Baby in connection with these terms including legal expenses, and costs incurred in the recovery of monies owing by you to Astra Baby or in otherwise enforcing Astra Baby rights against you under this agreement.

9.6 Neither party is liable for any delay or failure to perform its obligations under this agreement (except an obligation to pay money) if such delay or failure is due to any cause outside of reasonable control.  If delay or failure to perform its obligations pursuant to this clause occurs, the performance of that party's obligations is suspended.  If such a suspension exceeds 30 days, either party may immediately terminate the agreement by notice in writing to the other party.

9.7 These terms are governed by and must be construed in accordance with the laws of Malaysia.